Terms and conditions of use Homewell Apartments

Dear guests, in order to achieve a good business relationship and to ensure you have a successful rest, please contact the site administrator.

Dear guests, in order to avoid misunderstandings and to ensure you a successful holiday, please read the following regulations. Confirmation of acceptance of the reservation is tantamount to reading and acceptance of these regulations.

Check-in time

  1. Homewell Apartments are rented for the nights.
  2. Check-in time is from 14:00 on the day of arrival to 11:00 on the day of departure.
  3. Extension of the hotel day is possible depending on the availability of the apartment and after previous confirmation by the staff for an additional fee :
  • until 13:00 - 50 PLN
  • after 13:00 - the amount charged is the value of the hotel day

Reservation payment

  1. To guarantee the reservation, we require prepayment of the total rental amount.

Apartment check-in

  1. The client's check-in and check-out at the apartment/home is done on a non-contact basis. The customer, after do the payment for the reservation, receives check-in/check-out instructions via email to the address provided on the reservation form, on the day before the check-in date or after payment for the reservation.
  2. Homewell apartments reserves the right to charge a one-period refundable security deposit, if no points of these rules and regulations are found to have been broken during the guest's stay. The amount of the deposit is determined individually for each reservation.

Stay in the apartment

  1. Only the number of people shown on the confirmation may stay at the apartment overnight (after 10:00 pm). Charges will apply for each additional guest according to the price list.
  2. The stay of animals must be agreed with the staff and is associated with an additional fee.
  3. Smoking is strictly prohibited in the apartment. For not respecting the smoking ban Homewell Apartments has the right to charge an additional fee of 500 PLN.
  4. The apartment is used for residential purposes. Organizing social events in the apartment is completely prohibited. In case of breaking this rule, Homewell Apartments has the right to terminate the contract with immediate effect, without any obligation of refund due to the remaining period of reservation or charge the Guest a financial penalty of 1000 PLN.
  5. Silence at night is from 22:00 to 6:00. Guests who do not comply with this rule may be asked to leave the apartment without the obligation of a refund due to the remaining period of reservation.
  6. In case of intervention of the Police or the Municipal Police a fine of 1000 PLN will be charged.
  7. Any destruction, damage or remarks on the condition of the apartment, which the Guest finds upon check-in, should be reported within 3 hours from check-in. If the damage is not reported, Homewell Apartments reserves the right to charge the Guest for the cost of repair.
  8. The Guest is obliged to keep the Apartment in the condition as it was at the beginning of the stay. For any kind of damage, destruction or shortage of objects and technical equipment caused by the Guest or visitors, the Guest of the Apartment is fully financially responsible.
  9. It is strictly forbidden to take out items of equipment of the apartment.
  10. If the need for repairs arises during the Customer's stay in the apartment/home, the Customer is obliged to notify the staff immediately and allow entry into the apartment to carry out the necessary repair work.
  11. (The staff of Homewell Apartments is allowed to enter the apartment without the customer's permission, at any time, in a situation where there is a breakdown in the apartment or other emergency event (flooding, fire, escaping gas, etc.), requiring immediate intervention, and may take all necessary measures to protect the apartment from the occurrence or increase of damage.

Complaints

  1. If irregularities are found during the stay in the apartment, in relation to the conditions specified in the reservation, the Client has the right to file a complaint during the stay or up to one day after its ends. After crossing this deadline, the above-mentioned right of the Client expires, and complaints will be left without consideration.
  2. Complaints and any other grievances should be sent to: stay@homewell.pl.
  3. Complaints will be considered within 14 working days from receipt by the service. The customer will be promptly notified by e-mail about the way the complaint is handled.
  4. If the complaint is accepted, the customer will be recompensed in an amount proportional to the incurred and documented damage.

Cancellation

  1. The customer may cancel the reservation by email or through the booking channel through which the reservation was made.
  2. In case of free cancellation (in accordance with the terms and conditions of the reservation), the refund of the prepayment will be made within 7 working days by bank transfer.
  3. In case of cancellation of a reservation in a non-refundable offer - the deposit paid is not refundable.

Additional provisions

  1. Homewell Apartments shall not be responsible for any inconvenience caused during the stay of the Clients connected with construction or finishing works that may be carried out on the premises of the building in which the apartment is located as well as around it. Interruption, for reasons beyond the control of the apartment/house, of the supply of media (including electricity, water, central heating), Internet, television, noise emissions from neighboring properties.
  2. Homewell Apartments is not responsible for guests' belongings left in the apartment.

Invoice

  1. Due to the rules for invoicing receipts, please send your request for a VAT invoice with your company details no later than the day of check-in at the apartment. Otherwise, the facility has the right to refuse to issue a VAT invoice.
  2. Company details: Homewell Apartments Adam Mazurek Staszica St. 35, 63-200 Jarocin NIP: 6172157512, REGON: 302720210

Please follow the regulations.

We wish you a pleasant stay!

Homewell Apartments